FREQUENTLY ASKED QUESTIONS
Most frequent questions and answers
BRANDING FAQS
Q: How Long Does Branding and Delivery Take?
A: The branding process takes about 4-7 Working Days. The countdown starts from the day we receive your initial payment and approval of required Artwork. The delivery date will be approximately 3 extra working days after branding is completed.
Q: Can I bring my own stuff for Branding?
A: No. We only brand what we supply. Reason is very simple, It is easy for us to replace any products if we make a mistake on it while branding.
Q: What is a setup fee and why do I always have to pay for it?
A: A branding setup fee is basically a fee paid into setting up templates for branding machine, gathering all the required material for branding as well as paying for all the manual labour involved. Branding is a very automated job, hence we have to go through a setup process and let the machines do the rest with very less manual labour involved. This way we can produce high quantities of branded products efficiently and meet all deadlines.
Q: What are PMS or Pantone Colours?
A: These are basically numerical codes used to describe different colours distinctively. That way we are able to know the exact colour you need if you specify the pantone code.
Here is a link to help you pick accurate pantone colour for your artwork: https://www.pantone-colours.com/
Q: How much does branding cost?
A: It depends on the number of logos to be printed, size of logo, number of print positions and number of colours to be printed. All branding costs will vary per product and branding method. So it all depends.
PRODUCTS FAQS
Q: How is the quality of your products compared to other companies/suppliers?
A: All our products are sourced from reputable brands/suppliers which we partner with. All products are registered trademarks with long lasting satisfaction guarantee. The specs of each and ever products are shown on each of their catalogues. Feel free request samples or visit one of our warehouses to evaluate the quality.
Q: Do you have a real warehouse where I can come and see the products in person?
A: Yes, We have a showrooms/warehouses in Windhoek, Namibia. You are welcome to visit, fit, test and get all your questions answered by our
friendly staff. Please make sure you set up an appointment first before coming, or else everyone will be too busy to assist you.
Set an appointment by sending an email to :[email protected] . Alternatively, Call/WhatsApp:
+264 812811782 or +264 812384424
Q: Can I get the samples of the products first?
A: Yes, you can request samples of products by emailing us at [email protected] . All samples are paid for and can be returned
within 15 days for a refund.
Q: Are the product prices on the website including branding?
A: No, Products prices on the website do not include branding, unless specified in the product’s description. Branding is charged separately.
ORDERS FAQS
Q: How do I know about the status of my order?
A: We will keep you notified at every step of the ordering/branding process. From Artwork approval up to Dispatch. Feel free to chat to us if you need more details regarding the status of your order.
Q: What if I need the products to be branded in less than 7-10 Working Days?
A: Yes, We do try our best to get some orders done quicker. But, please discuss the arrangements for a rush service with your sales representative first before placing the order.
Q: How do I pay for my order?
A: You can pay via an Electronic Funds Transfer (EFT) using our banking details or make Card payments using the Payment Facility on our website. Please email us proof of payment to [email protected] so we can immediately process your order. We also take cash payments, but only up to N$1000. Cheque payments are currently not allowed.
Q: Can I cancel my order?
A: Yes, but there is an order cancellation fee of 25% of your order amount. Orders can’t be cancelled once branding is started.
Q: What’s the minimum number of products I can order?
A: You can order as little or as much as you like. Minimum orders are specified on certain products.